Our typical processing time for custom pillows is 7-14 days. Once your order is shipped, we’ll send you a tracking number so you can monitor your delivery in real-time. Please keep in mind that these timelines are estimates, and while most orders are delivered within this period, occasional delays may occur.If you have a specific delivery deadline, please complete our Rush Fee Request Form [link to form] to discuss expedited options.

Currently, we do not offer scheduled delivery dates. However, once you receive your tracking number, you can manage your delivery preferences directly through the shipping company's website (if available), including options like holding the package at a location or requesting a specific delivery window.

While we strive to meet our estimated delivery times, occasional delays can occur due to unforeseen circumstances. If your order is delayed, we will notify you promptly with updated delivery information. You can also monitor the status of your shipment using the tracking number provided through our track order page or the shipping company's website.

We’ve partnered exclusively with shipping companies to provide reliable and efficient delivery services. Their track records for timely deliveries and excellent customer service makes them our trusted carrier.

We are unable to ship to PO Boxes and military bases.

Every Centro Decor product is meticulously handcrafted at our facility in Boston, MA, and shipped directly from there to your door.

Once your order is on its way, you will receive an email with your tracking number. You can use this number to follow your package’s progress on the shipping company's website or our track your order page and manage your delivery preferences.

Unfortunately, we cannot change the shipping address once your order has been dispatched. Please double-check your shipping details at the time of purchase to avoid any issues.

If your tracking information shows that your package has been delivered but you haven’t received it, please contact the shipping courier.